Tell us what happened and it will go directly into the Renthing developer support queue. Signed-in members can attach a booking, listing, or account reference in one step.
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References are optional, but attaching the right ID helps us reach the relevant record without asking you to repeat yourself.
Sign in to preload references from your account. You can still send a message without signing in.
FAQ
Our support inbox is monitored around the clock. Urgent safety reports are reviewed first; other requests are handled in the order received.
Sign in before opening this page and the related-ID field will offer bookings and listings already linked to your account. IDs also appear in the page URL.
Renthing does not process payments between members. Contact the payment provider first, then send us the booking ID and a redacted receipt so we can review the marketplace activity.
Move to a safe place and contact local emergency services first. Once safe, choose Trust and safety in the form so the platform report can be reviewed urgently.
Include what you expected, what happened, relevant dates, and the booking or listing ID. Never send your password, one-time code, or unredacted card or bank details.
The Terms of Service cover use of the platform, while the Renthing Service Agreement explains responsibilities between owners and renters.
Platform rules: Terms of Service · Service Agreement · Trust & Safety