1. Scope and who we are
Renthing provides a marketplace where people can list items and arrange rentals with one another. This policy applies to the Renthing website, account features, support channels, and related services.
Renthing is responsible for the platform information described here. Owners and renters may separately exchange information to complete a rental and are responsible for how they handle that information outside Renthing.
2. Information we collect
- Account and profile details, including your name, email address, city, profile photo, bio, and mobile number.
- Private renter and verification information, such as address details and identity documents you choose to upload.
- Marketplace activity, including listings, booking requests, dates, messages, agreements, handover confirmations, reviews, and saved items.
- Payment evidence you choose to share, such as redacted receipts. Renthing does not collect card numbers or process member-to-member payments.
- Support communications, including the contact details, references, subject, and message you submit through the help form.
- Technical information needed to operate and secure the service, plus first-party page-view and performance measurements described in the Cookie Policy.
3. How we use information
- Provide accounts, listings, search, booking, messaging, handover, review, and support features.
- Show the right information to a booking participant at the appropriate stage of a rental.
- Protect members, investigate misuse, enforce platform rules, and maintain service reliability.
- Measure traffic and performance so we can find broken or slow experiences and improve the product.
- Meet legal obligations and respond to valid requests from authorities.
5. Retention
A self-service account deletion request places the account in an idle state for 30 days before public profile retirement and login disablement. During that window the member may reactivate. We keep transaction, message, review, report, identity, security, and account-event records as needed to protect members, investigate fraud, resolve disputes, and meet legal obligations. When information is no longer needed, we delete it or de-identify it where practical.
6. Your choices and rights
Some information may need to be retained despite a request, including records required for fraud prevention, safety, disputes, or legal compliance. Submit privacy requests through the Contact us page so we can verify the request and respond securely.
- Review and update profile and renter details from account settings.
- Pause or remove listings using the listing manager.
- Schedule account deletion from Account settings and reactivate during the 30-day idle period.
- Use browser controls or Do Not Track for the first-party analytics described in the Cookie Policy.
- Ask to access, correct, object to, or delete personal information where applicable law provides that right.
7. Security
Renthing uses access controls, encrypted connections, private storage for sensitive uploads, rate limits, and other technical and organizational safeguards. No online service can promise absolute security. Protect your password and one-time codes, and tell us promptly if you suspect unauthorized access.
8. Children
Renthing is not intended for children under 18. We do not knowingly permit a child to create an account or enter a rental agreement through the platform.
9. Updates and contact
We may update this policy as the service or legal requirements change. The effective date at the top identifies the latest version. For privacy questions or requests, use the Contact us page and choose My account or Something else.
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