Renthing Service Agreement

1. When an agreement is formed

This Service Agreement applies between the listing owner and renter when the owner accepts a booking request. The accepted listing details, dates, price, deposit, required documents, and any written booking terms become part of their agreement.

If a booking includes a custom contract, both members should review it before signing. A lawful custom term controls over a conflicting default in this Agreement only for that booking.

2. Owner responsibilities

• Have the right to rent the item and provide an accurate description, price, condition, availability, and known safety information.
• Provide the item on time, in the represented condition, with agreed accessories and instructions for safe use.
• Disclose defects, recalls, restrictions, deposits, replacement values, and identity requirements before acceptance where practical.
• Respect renter information and use it only to assess or complete the rental, handle safety, or resolve a dispute.
• Return any deposit according to the agreed terms, less only documented and lawful deductions.

3. Renter responsibilities

• Provide accurate information and use the item only for a lawful, intended, and agreed purpose.
• Inspect the item at handover, follow instructions, and promptly report a defect, accident, loss, theft, or unsafe condition.
• Do not sell, sub-rent, modify, pledge, or allow unauthorized people to use the item.
• Use reasonable care, keep the item secure, and return it on time with the agreed accessories in substantially the same condition, except normal wear.
• Pay the agreed rental amount and any documented amount properly due under the booking terms and applicable law.

4. Handover and condition

Members should meet in a safe, well-lit place, verify the item and accessories together, and use Renthing's handover confirmation where available. Photos and written notes made at pickup and return can help establish condition. Do not confirm a handover before it actually occurs.

5. Payment and deposits

Payment and deposits are exchanged directly between the owner and renter. Both should confirm the amount, method, timing, refund conditions, and receipt before funds move. A receipt uploaded to Renthing records what a member reported; it is not verification by Renthing that money cleared.

6. Changes, cancellation, and delays

Changes to dates, price, pickup, or return should be agreed in writing through Renthing. A member who expects a delay should notify the other promptly. Refunds, late fees, or cancellation charges apply only when clearly disclosed and agreed, and only to the extent allowed by law.

7. Loss, damage, and breakdown

The parties should distinguish normal wear, a pre-existing defect, misuse, accidental damage, and loss using the listing, handover record, messages, photos, and repair evidence. The renter is not automatically responsible for pre-existing defects or normal wear. The owner should not demand an unsupported replacement amount or withhold a deposit without an explanation and evidence.

If an item becomes unsafe, stop using it. For theft, serious damage, injury, or suspected crime, protect people first and contact the appropriate authorities or insurer when necessary.

8. Resolving a rental dispute

Start with a clear written summary and supporting evidence to the other member. If that does not resolve the issue, submit a support request with the booking ID. Renthing may review platform records and help the parties communicate, but does not guarantee a resolution, compel payment, or replace courts, authorities, insurers, or payment providers.

9. Renthing's position

Renthing is not a party to this owner-renter agreement and does not take possession of the item or funds. Platform access, support, identity features, and records do not create a warranty, insurance policy, agency, employment, partnership, or guarantee between Renthing and either member.