Trust & Safety

1. Before you book or accept

• Read the full listing, condition, price, deposit, required documents, cancellation terms, and member profile.
• Keep questions and agreements in Renthing messages so both sides have a clear record.
• Be cautious if someone pressures you to act immediately, changes the price, refuses basic verification, or asks for credentials.
• Do not proceed when an item, use, payment request, or identity claim feels inconsistent or unsafe.

2. Meet and hand over safely

• Choose a well-lit public place when the item and circumstances allow it, and tell someone you trust where you are going.
• Inspect and test the item together. Record its condition, accessories, serial number, fuel or battery level, and existing damage.
• Use the in-app handover steps only while both parties and the item are present. Never share a confirmation code remotely.
• For vehicles, powered tools, or specialized equipment, confirm licenses, protective equipment, operating instructions, and legal restrictions.

3. Pay with a clear record

Renthing does not process member payments. Agree on the amount and method in writing, verify recipient details, keep a receipt, and redact sensitive financial information before sharing evidence. Never share a password, PIN, one-time code, full card number, or online-banking login.

4. Identity and private information

Only request information reasonably needed for the rental. Review identity documents through Renthing's controlled flow where available rather than asking for copies in chat. Verification reduces uncertainty but does not eliminate risk or guarantee a transaction.

5. Items and activity not allowed

• Stolen, illegal, counterfeit, recalled, or dangerously defective items.
• Weapons, ammunition, controlled substances, or regulated goods offered without required legal authority.
• Items intended for unlawful surveillance, evasion, harassment, discrimination, exploitation, or physical harm.
• Fraudulent payments, fake receipts, account takeovers, off-platform credential requests, or review manipulation.

6. Report a concern

Use Contact us and choose Trust and safety. Include the booking, listing, or account ID, a factual description, relevant dates, and redacted evidence. Our developer support queue prioritizes urgent open reports and may restrict content or accounts while reviewing risk.

If anyone is in immediate danger or a crime may be in progress, move to safety and contact local emergency services first. Renthing support is not an emergency service.

7. What Renthing may do

Depending on the evidence and urgency, Renthing may ask for more information, preserve relevant platform records, remove a listing, limit features, suspend an account, or cooperate with a valid legal request. We protect report information where practical but cannot promise anonymity when disclosure is needed for safety or law.